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Warranties and Returns
Prime Time Swiss Replicas Return Policies
Your satisfaction on this item is absolutely guaranteed! The quality and craftsmanship is always top quality, and Prime Time Swiss guarantees the value of this product.
Here are some important reminders you should know about our return policies. Please read carefully.
2-Year Iron-Clad Warranty Policy
Manufacturers' defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in. If any water damage is detected to have gotten in from the crown not being tight, water damage is not covered
You must email us with a tracking number after your product has been sent out. When we pick up the returns, we will be looking for your tracking number. Packages without tracking numbers emailed to us in advance will be returned to the customer
Watches cannot be tampered with in any way. All watch cases are installed with a tamper-proof seal. If you open up the watch case and the seal is broken, all return policies are void for the watch. Please do not have any other jewelers work on the watch or open it up or we will not warranty the product
If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In virtually all cases of manufacturers' defects, the products can be repaired
Please insure your return. We are not responsible for shipping damages
Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product
Allow up to 1-2 weeks to receive your repair product
The product is subject to final inspection before it is repaired/exchanged
Satisfaction Guaranteed! - Refunds/Exchanges Policy
The product must be post-marked no later than 7 business days from the day you received it.
You must email us with a tracking number after your product has been sent out. When we pick up the returns, we will be looking for your tracking number. Packages without tracking numbers emailed to us in advance will be returned to the customer
The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void
The product is subject to final inspection before your return is processed
Please insure your return. We are not responsible for shipping damages
Allow 1-2 weeks for the credit to appear on your credit card statement
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